Terms and Conditions
GENERAL
Cancellation
Advance Purchase Rate or Promotion Rate: The bookings cannot be amended or modified and no refunds are available.
Best Available Rate: Any booking made with Best Available Rate option will apply the following cancellation policy unless otherwise confirmed by Emeraude Classic Cruises in writing.
Cancellation, amendment must be made in writing with following terms & conditions.
| Days to cruising date | Cancellation Charged |
| 10 days & more | 30% |
| 10 to 05 days | 50% |
| No show to 05 days | 100% |
Payment Terms & Conditions
– Payments may be made by cash, bank transfer, credit card or onepay (without surcharge).
– Full payment 20 days prior to sailing date or bookings will be released
Currency
All cruises, visa, land tours and hotel prices and charges are quoted in VND. Price in US$ is for reference only, as the actual price will be based on the exchange rate from VND to USD on payment date.
Insurance
On board insurance covers basic accidents on the vessel only, as required by Vietnamese law. We strongly recommend all passengers purchase their own appropriate insurance before departing for Vietnam and before your trip on Emeraude Cruises.
OTHER CONDITIONS
The maximum occupancy for any one cabin is two (2) Adults and one (1) Child under 12 years of age. Additional charges may apply for occupancy by more than two (2) guests per room.
Emeraude Cruises may allow children to stay in the same cabin/suite with parents either with or without an extra mattress. Our policy is not to charge for children under five (5) years of age. Children aged from three to eleven (3 – 11) sharing a cabin/suite with two adults on an extra mattress will be charged extra, and limited to one additional child per cabin/suite only. Two children under 12 years old and sharing a private cabin/suite are charged at 75% of the double cabin rate. Children 12 years old and over will be charged at the adult rate.
Confirmed arrival and departure dates, number of cabins and passengers, passenger’s names, passport and visa numbers, cabin category (SGL/DBL/TWIN), special requirements (e.g. gifts, dietary requirements, etc.) must be provided by passengers not less than seven (7) days prior to check-in.
